Return & Refund Policy — Organic Ghar Pakistan

Last updated: March 2026

1. Returns

We accept returns under the following conditions:

• Product arrived damaged or broken
• Wrong product was delivered
• Product is expired or defective

You must contact us within 3 days of receiving your order via WhatsApp with photos/video of the issue.

2. Non-Returnable Items

• Products that have been opened and used (unless defective)
• Products returned after 3 days of delivery

3. Refund Process

• Once we verify the issue, we will offer a full refund or replacement.
• Refunds are processed within 5-7 business days.
• Refunds are issued via the original payment method (bank transfer, JazzCash, EasyPaisa) or as store credit.
• For COD orders, refund will be sent via JazzCash or bank transfer.

4. Exchange

If you received a wrong product, we will send the correct product at no extra cost. The wrong product will be picked up by our courier.

5. Contact

For returns and refunds, contact us on WhatsApp. Please include your order number and photos of the issue.